All information regarding our products, services and online shop can be viewed below.
If you have any further queries, please contact us on 03 355 5780 and we would be more than happy to assist you.

Petersens Jewellers is committed to providing quality products to our customers. If a product is faulty or damaged please return it to us in original packaging within 14 days of receipt and we will replace it or issue you a credit.

All returns for merchandise purchased online need be authorised in advance by sending an e-mail request including details of the merchandise to be returned and reason for return to All returned merchandise are subject to inspection by Petersens Jewellers prior to exchange and/or credit being made.

For your protection, we recommend you send your return package prepaid and insured. You are responsible for the condition of the goods until they are received by Petersens Jewellers. Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for postage on the outgoing order.

Items cannot be returned if you have changed your mind.

Due to Health Regulations we cannot exchange or refund Earrings.

How do I track my order?
Courier Post delivers in 1-2 working days (A working day is any day other than weekends and bank or
other public holidays.).
Orders requiring ring sizing take up to three (3) additional business days to complete.
How do I track my order?
When your order is shipped, we will send an email containing a consignment number and tracking ID.
Simply follow the link in the email to track the delivery of your parcel.
Do I need to sign for the delivery?
For security reasons, a signature is required for all deliveries.
I’ve missed my delivery, what now?
If you’re not present when the delivery arrives, a notice will be left at your address providing details of
alternate delivery or pick-up arrangements.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted.
However, Petersens Jewellers will not be liable for any loss or damage suffered by you through
reasonable or unavoidable delay in delivery. In this case, Petersens Jewellers will inform you as soon
as possible.
General information
The content of this website is for your information only. We will try to make sure that the information on this website is accurate and up to date, but we do not guarantee that the information we provide is reliable, accurate, or suitable for what you may want to use it for.Before you rely or act on any of the information on this website, you should get independent professional advice.


You use this website at your own risk. We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of this website or of any linked website or your use of, or reliance on, information contained on or accessed through this website or any linked website.We exclude any condition or warranty that could be implied into these terms (but only to the extent that this is allowed by law).

Intellectual property and our other rights

We hold all copyright and other intellectual property rights in this website. You may use the information on this website and reproduce it (electronically or in hard copy) for your personal use only.In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information on this website.

We recognise that your personal information is important to you and we share your concerns about how and what personal information is collected, used and shared. Your rights to privacy are protected by law, and this policy does not limit those rights.

We are committed to safeguarding your personal information and will always handle your personal information securely and carefully. We comply with all applicable data protection and privacy legislation and codes affecting your personal information.


We will only record your email address if you provide it to us. We will only use it to send you information you have requested about any of the services or products we provide through our website, or for another use for which you have provided it. It will not be used for any unauthorised purpose or disclosed without your consent (unless permitted by law). By providing us with your email address, you will have given your consent to receive direct marketing materials from


We take all reasonable steps to protect all personal or company information from misuse, loss, interference, unauthorised access, modification or disclosure.

Your information is stored securely whether in an electronic or physical form. For example, only personnel requiring access to the information are allowed access. All personal, company or confidential information is stored in secured premises or in electronic databases requiring logins and passwords.

Some information is kept for a number of years to comply with applicable legal requirements. Any personal information that is no longer needed is destroyed or de-identified.